Online Sale Terms and Conditions
Welcome to Electrical Industries Group (EIG). Please read these terms and conditions of sale carefully. You will be asked to expressly agree to these terms and conditions before you place an order from our website. Confirmation of an order will be taken as your having accepted these terms and conditions. To order goods or services from us you must be at least eighteen years of age.
By using the EIG Online Store you agree to be bound by its terms and conditions, privacy policy, all disclaimers and terms and conditions that appear on the website.
These terms and conditions of sale (“Sale Terms”) constitute a binding agreement between Electrical Industries Group trading as Electrical Industries Group (referred to in these Sale Terms variously as “We, Electrical Industries Group, Us, our”) and its customers (referred to in these Sale Terms as “You”) which applies to all purchases of product/s by You from the Electrical Industries Group’ website.
Other than specially provided in any separate formal purchase agreement between yourself and Electrical Industries Group, these Sale Terms may not be altered, supplemented or amended through the use of any other document(s). Where an order has been placed and there is an attempt to add to, amend or alter the Sales Terms, the agreement will be null and void unless otherwise agreed to in a written document signed by both you and Electrical Industries Group. Any other terms and conditions included in any order submitted by you are expressly excluded and shall have no effect. Your acceptance of these terms and conditions by clicking on the “Submit Order” button represents only an offer of contract. The contract is not binding until Electrical Industries Group has accepted it.
PRICES
Prices are exclusive for www.electricalindustriesgroup.com and are subject to change without notice.
Delivery costs are not included in the item prices quoted on the website. When placing an order, will view item prices, along with courier shipping and handling charges.
All product prices shown on the website are tax inclusive.
Prices may be shown in local currency and or USD, but Electrical Industries Group will only accept payment for orders in local currency.
PAYMENT METHODS
We accept payment by MasterCard and Visa credit/debit cards.
If you choose to pay using a card with a foreign currency denominated account, the charges will be processed in local currency at the conversion rate applied by Electrical Industries Group at the time of processing your order.
FRAUD PREVENTION
To protect you and Electrical Industries Group from fraudulent transactions, Electrical Industries Group may provide your transaction-related information to third parties for verification.
Having confirmed your order, you authorize Electrical Industries Group to make any inquiries deemed necessary in connection with this sale. It provides your consent to Electrical Industries Group to register relevant information with licensed credit reference agencies. This information may also be used for credit worthiness assessments, fraud prevention, and debt recovery.
By placing an order, you authorize Electrical Industries Group to transmit or obtain information about you from third parties, including, but not limited to, your debit or credit card number, billing address, telephone number to authenticate your identity, to validate your credit or debit card and to authorize transactions.
ORDER PROCESSING
All orders submitted through www.electricalindustriesgroup.com are subject to our acceptance. Electrical Industries Group is entitled to cancel or terminate the obligations to fulfill any order, for any reason, with or without notice and shall not be liable to any party for such termination or cancellation.
Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
- Failed customer validation checks or inability to obtain authorization for your payment
- Products ordered are out of stock
- Pricing or product description error
- System failure
PRODUCT AND STOCK AVAILABILITY
All details, specifications, prices and credit terms are accurate at time of publication, but are subject to change. Sizes are approximate. All drawings, images, descriptive material, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods and services, to assist your purchasing decision. The illustrations of colors and covers shown are representative only and may differ from those in our stores. Prices exclude accessories unless otherwise stated.
Products are subject to availability. As there is a delay between the time when your order is submitted, and the time when the order is accepted and processed, the stock available may change. If a product you have ordered becomes out of stock before we process the order but after we have processed the payment we shall notify you as soon as possible.
If the product is out of stock Electrical Industries Group will allow a refund of payment or you may choose a different product for the same price subject to availability.
DELIVERY POLICY
Not all products or areas are eligible for delivery; if your order is not eligible for delivery Electrical Industries Group shall notify you as soon as possible and you must pick up the order at our warehouse location.
Our delivery is executed by a 3rd Party Contracted Service Provider. We are unable to provide specific times for delivery. All delivery dates are given in good faith but are subject to all matters beyond our control including acts of God, strikes, lockouts and delays by suppliers.
Please note that your delivery may take longer during holidays, sales, weekends, or other busy periods.
RETURN POLICY
We at Electrical Industries Group are grateful for your purchase. We are committed to ensuring your experience with us is always a pleasant one. If you have any issue or change of mind you may return this item within 30 days from the original purchase date for a full refund or exchange – if the item is of manufacturers defect.
Returned items should be accompanied by the original receipt, unused, and in the original packaging with all applicable accessories and components. Consumables and opened media products are nonreturnable. Electrical Industries Group reserves the right to examine the products to validate the return.
This policy gives you specific right which may be complemented by local law.
DOCUMENTS
You will be provided with an electronic receipt and tax invoice as a proof of purchase. Documents can be mailed or delivered upon request.
INSTALLATIONS
Electrical Industries Group is not responsible for carpentry, masonry, electrical or plumbing work associated with installation and any costs associated with that type of work will have to be paid by, the customer, if required.
EXTENDED WARRANTY
Extended warranty contract is only valid if:
- The product is purchased new from us and has an Electrical Industries Group initial warranty.
- The product is for domestic and personal use only. Extended warranty Cover is not valid on products intended or used for commercial, rental or profit generation purposes. Office products such as facsimile machines and computers are covered for home office use only.
PROHIBITED CONTENT
Electrical Industries Group reserves the right, in our sole discretion, to reject, edit or refuse to post any content, comments or reviews and to remove any content from the website, if the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.
ERRORS AND OMISSIONS
Any errors or omissions in any catalogue, sales literature, price list, dispatch note, invoice or documentation or information issued in print or posted online which is available electronically on our website by Electrical Industries Group from time to time shall be subject to correction without liability on Electrical Industries Group part.
Electrical Industries Group reserves the right to correct all or any errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of products.
LEGAL NOTICE
This site is owned and operated by Electrical Industries Group and its subsidiary companies. All copyright and/or database right in the material on the site (the “content”) belongs to Electrical Industries Group or its licensors. You may print or download to a local hard disk a reasonable amount of the content for your personal use but only in the form made available by Electrical Industries Group on the site. You may not otherwise copy, distribute, sell or publish any of the content without prior written permission. The site includes a number of trademarks (for example the “Electrical Industries Group” logo). By making the trademarks available on this site, Electrical Industries Group is not granting you any license to use them. You may not, without the written permission of Electrical Industries Group “mirror” any material contained in this site on any other server. This permission will terminate automatically if any of the terms or conditions is breached. Upon termination, you will immediately destroy any downloaded and printed materials. Unauthorized use of any material contained on this site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. The content on the site is only for general information and use. Reference to any products, services and promotions on the site does not imply or warrant that these products, services or promotions will be available at any time in your particular location. Participation in any promotions may also be restricted to a particular country or locality. The content of the site should not be used as the sole basis for your decision to buy any particular product and you should check that a particular product is suitable for your requirements before confirming your order. Electrical Industries Group will check all content of its site, but does not guarantee its accuracy or availability and disclaim all and or any liability to the full extent possible in each jurisdiction in respect of your use of the content of the Electrical Industries Group website.
ACCEPTANCE OF TERMS OF USE
By using this website, you acknowledge that you have read, understood, and have agreed to be bound by the terms and conditions of use. Please review these and if you do not agree to be bound by them, you should not use the website. If you need further clarification about any of the terms and conditions stated above, please contact us by email.
